Customer Identity and Access Management
Most organisations run multiple login systems, consent stores and customer databases. The result is inconsistent UX, unreliable data and rising compliance risk.
The fix is one identity and consent layer across all touchpoints. Websites, apps, loyalty, POS and the channels you have not launched yet all draw from the same source. Customers get one identity. You get a clean, scalable CIAM foundation that SAP IT can trust.
WHY CIAM MATTERS
Small Frictions Create Large Customer Problems
Identity is often treated as a UX detail until failures start breaking the journey. Login errors, messy consents and duplicated profiles undermine security, damage data quality and slow digital programmes. When identity, consent, access and integrations are not aligned, the entire experience becomes unstable.
Here’s why authorisations deserve real attention:
Unified Identity
Fragmented login systems create inconsistent journeys and duplicated profiles. A single identity layer across brands and channels gives customers one account and one experience everywhere.
Consent and GDPR
Disjointed consent models weaken compliance and create unreliable data. A harmonised, auditable consent structure across markets keeps data accurate and privacy controls predictable.
Conversion and Growth
Even small improvements in onboarding lift conversion. Clean, fast flows increase registrations, logins and revenue without redesigning the entire journey.
SAP Integration
Identity must align with SAP Commerce, Emarsys, CRM, POS and S4. When CIAM fits into the SAP core, customer data stays accurate, secure and ready for use across the business.
Real Business Impact
Higher Conversion and Fewer Drop Offs
10-40%
5-10%
2-5%
Used by the world's leading companies
Consent and Compliance
Trust and GDPR Built Into the Architecture
CIAM fails when consent is treated as a UX exercise. It works when consent is engineered into the platform.
Consent becomes unified across brands and markets. Policy versions, expiry flows, audit trails and self service privacy centres are standard. Age verification is integrated. Data is cleaned, minimised and deleted on schedule. This is where most providers stop. We take it further.
Proven in the Real World
CIAM at Enterprise Scale
Salling Group runs one of the strongest CIAM setups in the Nordics. Customer identities are harmonised across Bilka, Netto, BR and others. Consents are unified across all chains.
SAP Commerce, POS and Emarsys are tightly integrated. Age verification is built in. Payment expiry is automated. Segmentation and omnichannel campaigns operate from a single identity core.
Enterprise-Ready CIAM
Is your customer identity falling apart?
SAP Integration
CIAM That Fits Your SAP Digital Core
Identity has to fit the SAP landscape to stay stable. CIAM connects with Commerce, Emarsys, CRM, POS and S/4 so customer data stays consistent and new channels can be added without rework.
Enterprise Integration
Identity That Works Everywhere
Enterprises run more than SAP. Identity has to move across apps, loyalty, legacy, cloud and partner systems without failing. APIs, POS, CRM, SSO and social logins are aligned into one identity model built for scale.
Continuous Improvement
CIAM That Improves Over Time
Identity quality drops without ownership. A CDC managed service keeps flows current, consent governance intact and integrations stable so CIAM stays reliable as platforms and channels change.
Our CIAM Value Stack
Your Identity Foundation
CIAM only works when every layer is engineered correctly.
Identity Done Right
Trust & Compliance Built In
Data Quality & Insight
Enterprise Integration
Continuous Improvement
Proven Results
Capabilities
What We Deliver
A comprehensive CIAM programme that unifies identity, consent, security, and data across your digital ecosystem. From strategy to implementation and long-term governance, you receive a stable identity foundation designed for enterprise scale.
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